Privacy Policy

Introduction

You can trust us with your personal data. We take your privacy very seriously, and through this policy we aim to clearly explain what data we collect, how we use it, and your rights regarding this data. Please read this Privacy Policy carefully. If you do not agree with any part of this policy, you should stop using our website and services.

This policy applies to all data collected through our various channels, including websites, phone communications, social media platforms (Facebook, Instagram, X), applications, related services, sales, marketing, surveys, and promotional events.

Information We Collect

• Personal details such as name, address, email, phone number, and ID information.
• Login credentials such as username and password.
• Payment information required to process payments (e.g., IBAN).
• Data collected automatically when using our website, such as IP address, browser type, device characteristics, language preference, country, and approximate location.

How We Use Your Data

• Create and manage your account.
• Provide and deliver our products and services.
• Process payments and transactions.
• Communicate with you regarding services or requests.
• Send surveys or promotional communications (with your consent).
• Improve our services and protect the website from fraud.
• Comply with legal and regulatory requirements.

Sharing Your Data

We only share your data in the following cases:

• Legal obligations: When required by law, court orders, or government authorities.
• Legal protection: To prevent fraud, theft, or illegal activities, or to protect rights and safety.
• Service providers: Trusted third parties such as payment processors, shipping companies, and technical support providers, under strict data protection obligations.

Google Maps

We may use Google Maps to improve our services. This may involve collecting location-related data in accordance with Google’s privacy practices.

International Data Transfers

Your data may be transferred, stored, and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill business, legal, and regulatory purposes. Some information may be retained to prevent fraud or comply with legal obligations.

Data Security

We apply appropriate technical and organizational security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

Your Privacy Rights

You have the right to review, update, or delete your personal data at any time by contacting us. In some countries, you may also file a complaint with a data protection authority if you believe your data is being processed unlawfully.

Cookies Policy

Our website uses cookies to enhance user experience and improve our services. You can control or disable cookies through your browser settings.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 14. If you believe a child has provided us with personal data, please contact us immediately so we can remove such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal data.

Policy Updates

We may update this Privacy Policy from time to time to comply with legal requirements or improve transparency. Significant changes will be communicated through our website or email.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at: care@packgosa.com