Customer Protection

Protecting your information and its confidentiality is a top priority at "PackGo." We take responsibility for safeguarding your personal and sensitive data seriously and with full commitment. We continuously enhance our security measures to prevent any fraud attempts or breaches that may target you or our company.

How to Protect Yourself from Online Fraud

Awareness and careful observation are your first line of defense in protecting your information. Here are key indicators and guidelines to help you recognize fraud attempts:

Sudden or urgent payment requests via emails or calls — often related to unexpected deliveries or services.
Messages requesting personal or financial information (such as account details or passwords) which could be used for identity theft or financial fraud.
Links or websites resembling our official site but with different domains or spelling errors — always verify by visiting our official website: www.packgosa.com.

Common Types of Fraud to Watch Out For

Fake messages using the "PackGo" logo: these may pretend to be from us to obtain sensitive information or collect money.
Identity impersonation: callers or senders claiming to be from "PackGo" asking for personal or financial information.
Credit card fraud: unauthorized use of card details.
Opening malicious attachments or links: may contain malware affecting your device or data.

Important Tips

Always verify the sender's identity and the authenticity of messages before interacting.
Do not share personal information or card details via email or messages.
The app activation code is only sent via SMS after installing the app.
Use strong, unique passwords and change them periodically.

Our Commitment to Protecting Your Information

We adopt the latest technical solutions and international cybersecurity standards to ensure the confidentiality and integrity of your data. We use encryption to protect information, including payment data, and adhere to recognized certifications to safeguard information and financial data.

Your Responsibility in Protecting Your Data

Despite available technical and administrative measures, protecting your information also depends on your personal vigilance: do not share login credentials or passwords, and avoid suspicious links or attachments.

Contact Us

If you notice any suspicious activity or receive suspicious messages or requests, please contact us immediately at: care@packgsa.com.

Important Notice

"PackGo" will never ask its customers to provide sensitive information or payment data via email or text messages. Please ignore any such requests and report them immediately to the email above. We emphasize that "PackGo" is not responsible for any losses resulting from fraud due to failure to follow security guidelines.

FAQ on Information Security and Account Safety

Q: How do I verify if an email is genuine?: Ensure the sender's address ends with the domain @packgosa.com. Avoid clicking links or opening attachments if unsure, and verify your shipment status and tracking number directly on our official website www.packgosa.com.
Q: What should I do if asked for personal or financial information?: Do not provide any information via email or messages. Report the message immediately to care@packgsa.com.
Q: Will PackGo ask me for the app activation code?: No — the activation code is sent only via SMS after installing the app and will never be requested through any other means.
Q: How can I protect my account from hacking?: Use a strong, unique password, enable available security options (like two-factor authentication if available), and never share login information with anyone.
Q: What should I do if my credit card is lost or stolen?: Contact your bank immediately to freeze the card and monitor your accounts. If you notice suspicious activity, contact us at care@packgsa.com.
Q: Should I open email attachments related to my shipments?: Do not open attachments in unexpected emails, even if they appear from "PackGo." If in doubt, contact us first via the official email.